Course Outline

1. Course overview and introduction

2. Why coaching matters

3. Cultivating a coaching mindset

4. The performance management landscape

5. Key elements to successful performance management

6. Case study

7. Check your understanding, and recap

1. Module overview and introduction

2. Managing, mentoring and coaching

- Conversations for managing, mentoring and coaching

3. Setting clear expectations

- Preparing for your expectations conversation

4. Designing a “performance partnership” relationship

5. Check your understanding, and recap

1. Module overview and introduction

2. Coaching tools and remote coaching

3. Your coaching action plan

-Create your action plan

4. Check your understanding, and recap

1. Module overview and introduction

2. Real empathy and why it’s hard

3. Preparing for a hard feedback conversation

- Giving feedback

4. Having a constructive feedback conversation

5. Dealing with poor performers

6. Case study

7. Check your understanding, and recap

1. Module overview and introduction

2. Why you need to coach your top performers

3. Distributing your coaching time and categorizing your team development needs

4. Giving meaningful and effective positive feedback

5. How to coach a top performer

6. Case study

7. Check your understanding, and recap

1. Module overview and introduction

2. Preparing for your performance conversation

3. How to optimize the performance review time

4. Effective goal setting

5. Personal accountability and ownership

6. An effective performance review conversation

7. No surprises, and ongoing follow up

8. Check your understanding, and recap